Blog posted 04 December 2016
(Bogus Email and Deliberate Typos)
The following scam was played on me earlier this year by Cornwall Council and involved a bogus email it claimed it had sent me.
Background : Received notification in June 2016 from the Council advising me it would take Legal Proceedings against me within 7 days if I did not pay £680 Council Tax. The actual sum I owed was between £100 – 200 with some 9 months to catch up and which I had done before without problem, and I had continued to pay something off monthly.
I advised the Council the only way I could avoid Court would be to close my 17 year old business and sign on.
In reply the Council claimed it sent me an email within the 7 days dated 29/06/2016 informing me it had placed my Council Tax account on hold and it had sent me an application form to apply for Council Tax Support and Housing Benefit.
As Jethro would put it, ‘what happened was’ I did not receive that email and I did not see a copy of it until a month later, a month too late.
In response to a formal complaint I lodged on the Council’s website in July 2016 a Miriam Laker, Cornwall Council Revenues Technical Officer, sent me a copy of the email I knew nothing about and without me requesting it.
The reason I never received it was because the sender, a Lisa Laity, Cornwall Council Revenues Officer, and who I would love to get on a witness stand, had left out an “s” in my email address.
Although a simple enough typo perhaps, more sinister is the fact the Council received no delivery failure message from BT advising the Council the user had no BT account.
When I tried the incorrect email address I received a delivery failure message from BT immediately.
Miriam Laker confirmed Mrs Laity did not receive a delivery failure email from BT and the Council’s corrupt henchman Simon JR Mansell MBE considered the incorrect email address was not a deliberate act and that I had not suffered any loss.
(No loss other than my business and my livelihood of course)
Despite me requesting the Council should contact BT to investigate why the Council did not receive a delivery failure message, to prevent it happening again to others, Mansell, on behalf of the Council, decided against it.
The net result : I received a Council Tax Adjustment Notice to the effect I owed just £60.19 spread over 5 monthly payments and that nearly £600 will be paid by the Cornwall Tax payer. My weekly Rent and Service Charge will also be paid by the Cornwall Tax payer. That I am now a kept man because that’s the way the Council wanted it and despite my intentions to keep trading until I retire next April at 65.
Was that the end of the typos ?
In November 2016 I lodged an official complaint on the Council’s website against the continuing problem of Cornwall Homechoice properties in Timber Close being unlawfully ring fenced and Homechoice applicants being unlawfully deceived.
In reply to a response from an Alastair Spencer, Cornwall Council Performance and Project Coordinator, I advised him most of his comments to my complaint were false and misleading. He then began miss-spelling my surname and despite me seeking an apology for it I received none.
Within a matter of a few days my complaint was disturbingly given no less than 4 different Reference nos., and which ended when the Council’s corrupt henchman Mansell took over the complaint and immediately miss-spelt my surname and also offered no apology for it.
Mansell’s resolve of the complaint about unlawful ring fencing and deception was that the Council considers the matter closed and that I should address my concerns to the Local Government Ombudsman (LGO) and the Information Commissioner’s Office (ICO). The unmentioned reason for this is because the complaint involves the Council’s corrupt housing partner Sanctuary Housing who neither the LGO or the ICO has the jurisdiction to investigate as part of a complaint against Cornwall Council.
The moral of the story being beware of Cornwall Council employees bearing typos.