Posted 25 October 2020

Namesco provided me with a domain name which I no longer needed around 2018.

When Namesco sent me a renewal notification in 2018 I advised them that I no longer had need of the domain and that the £23.99 it took from my Lloyds Bank Account on 23 October 2018, using an expired Debit Card, should be returned to my account.

A Tim Barnett, Support Team, Namesco Limited, advised me he had “now taken this as a cancellation request and no further payments will be debited for this service.”

The payment taken on 23 October was returned to my account on 29 October 2018.

So all is well with the world, well not quite.

On 22 October 2019 Namesco took £23.99 from my Lloyds Bank account for the domain name and requested I up-date the Debit Card number. Despite telling Namesco and Lloyds Bank that I was unhappy with this it made no difference and the payment was taken using the expired Debit Card.

On 22 October 2020 Namesco took £26.39 from my Lloyds Bank Account despite my objections to Namesco and I requested Lloyds Bank suspend and return the payment to my account. The expired Debit Card was used once again.

At this time of writing I have not been refunded.

Clearly I have been defrauded by Namesco and Lloyds Bank and myself have knowingly been conned and cheated by Namesco because it has known for some time that it cancelled the account and that no further payments should have been debited for this service since 2018.

Namesco’s resolve of the problem is for them to keep the payment made a few days ago and make easier to close the account in 2021. This despite me having no need of the domain name since 2018 when the account was closed and no further payments would be requested.

Why Lloyds Bank continued to assist Namesco to defraud me using a Debit Card which expired years ago is beyond me.

This posting is a result of neither Lloyds Bank or Namesco choosing not to resolve this very serious matter quickly.

I am a 67 year old pensioner with medical conditions who needs his rest. Lloyds Bank and Namesco have got the weekend off.

You owe me £50.38, so pay it back.

01/11/2020 Up-Date: It is now 7 days and I am pleased to say Namesco has refunded the payment it wrongly took from my Lloyds Bank Account on 22 October 2020.

Despite giving Namesco Bank Transfer details as per their request to repay the 2019 payment it wrongly took from my Lloyds Bank Account I regret no refund has been received so I must now consider escalating matters.

09/11/2020 Up-Date: Received a cheque on 06/11/2020 despite Namesco offer and my preference to be refunded via Bank Transfer. A bit vindictive really. Thanks for all the hassle Sabina.

Posted in the Public Interest.